Privacy policy

1. Data controller

Artivelle — https://artivelle.art

For any question about the protection of your personal data, contact us at: contact@artivelle.art.

2. Data collected

When you use Artivelle, we may collect the following data:

• User account: surname, first name, e-mail address and password, stored as a secure hash.
• Creations: descriptions, artistic preferences, generated images and photographs of your interior when you choose to add them.
• Orders: delivery details and purchase history.
• Payments: information needed to track transactions, bank details being processed by Stripe.
• Technical data: IP address and information needed for the security and proper functioning of the website.

3. Use of data

Your data is used only to:

• Create and manage your account.
• Generate and keep your personalised creations.
• Process your orders and deliver them.
• Answer your requests.
• Keep the website secure and prevent abusive use.
• Comply with our legal obligations.

Depending on its purpose, this processing is based on the performance of the contract, our legal obligations or our legitimate interest.

4. Data sharing

Artivelle does not sell your personal data.

Some information may be passed on to the service providers needed to run the service, in particular:

• OpenAI: generation of images by artificial intelligence.
• Stripe: secure payment processing.
• Technical providers: hosting and running of the website.
• Carriers: delivery of orders.

The information passed on is limited to what each service requires.

Some processing may involve transfers of data outside the European Economic Area. Such transfers must be covered by the safeguards provided for by the GDPR.

5. Data retention

Data relating to your account and your creations is kept for as long as necessary to run the service or until it is deleted, subject to legal obligations.

Billing information is kept for the periods required by the applicable regulations.

Technical data is kept only for as long as necessary for its purpose.

6. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have in particular the rights of access, rectification, erasure, objection, restriction and, under the conditions provided for by law, portability of your data.

To exercise your rights or request the deletion of your account, contact us at contact@artivelle.art.

You can also lodge a complaint with the CNIL, the French data protection authority.

7. Security

Artivelle implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss and misuse.

8. Cookies

Artivelle uses storage technologies that are necessary for the website to work, in particular to keep you signed in.

Audience measurement cookies, when enabled, are used only with your consent.

You can change your preferences at any time from the “Cookies” link on the website.